Skyline.

If you have a critical I.T. issue that requires immediate attention, please contact us on +64 21 433739

 

Planit Solutions acknowledges that every business is different so we have create customised support models to meet the needs of our clients. As an overview, Planit Solutions offers the following support services to our clients:

 

Break/Fix Support

Are you having performance issues with your systems, or is something just not working as it used to. This is our most basic level of support offering. If you've got something broken, and you want it fixed, simply let us know. Just drop us an email at support@planitsolutions.co.nz or if you have an urgent issue that needs immediate attention, give us a call on +64 21 433739

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Preventative Maintenance

To many businesses, their I.T. systems are transparent until the moment something goes wrong. Software becomes out of date or is missing patches or fixes, backups are not running properly, but no-one within your business is aware of the fact. Planit Solutions can provide your business with ad-hoc preventative maintenance to ensure that your systems are up to date. Where possible, we will remedy identified issues immediately, or recommend a course of action.

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Scheduled Maintenance

Scheduled Maintenance takes support to the next step. Many of our clients see clear benefits to regularly scheduled site visits and audits. With Scheduled Maintenance, preventative maintenance is performed at regular intervals pre-defined by you, the customer. We also provide you with regular reports so that you can see how your systems are performing over time.

If you would like to find out more about the levels of support that we can offer you, or you want to discuss your support requirements in more detail, please send us an email at info@planitsolutions.co.nz.

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